Refund policy

We want you to love your Align Cases purchase. If you're not happy with your case for any reason, please email us at hello@aligncases.com to request a return or refund.

We generally accept returns from customers who simply decide the case isn’t right for them, in addition to issues such as:

• Defective or damaged products
• Receiving the wrong item or phone model
• General customer satisfaction concerns

To receive a refund, the item must be returned to us first. Customers are responsible for completing the return shipment unless otherwise arranged with our team.

Returned items should be in reasonable condition. We reserve the right to deny a refund if the case has been significantly damaged, altered, or shows damage beyond normal handling or the issue originally reported.

When contacting us, please include your order number and the reason for your return. If there is a defect, damage, or incorrect item, please include photos when possible.

Once we receive and review your return, we’ll process the refund as soon as possible.